Shift Manager - Hospitality Leader & Team Coach

Shake Shack; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Bonuses based on goals

Medical insurance

Dental insurance

Vision insurance

401(k) plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program (EAP)

Commuter Benefits

Shake Shack meal discounts

Charitable opportunities to give back

Employee Resource Groups

Career development opportunities

Job summary

Shake Shack in Miami, FL is seeking a Restaurant Leader to manage shift operations and direct hourly team members to deliver safe, clean, and fast service. You will participate in interviews and support employee relations while maintaining high standards of hospitality.

The role requires at least 1 year of restaurant leadership, strong communication, and food safety certification. Join a growing brand that values people, learning, and community impact.

Qualifications

• At least 1 year of restaurant leadership experience supervising a team.
• Food Safety Certification according to local jurisdiction.
• Strong problem solving skills.
• Effective written and verbal communication skills.

Responsibilities

• Manage the flow of service and direct the work of team members on a shift to ensure safety, cleanliness, quality, and speed.
• Help build and lead a high performing team of hourly Team Members.
• Assist with operational support functions (Purchasing, Receiving, Inventory, etc.).
• Participate in applicant interviews and assist with employee relations.

Skills

Leadership experience

Food Safety Certification

Problem solving

Communication skills

Job description

Shake Shack in Miami, FL is seeking a Restaurant Leader to manage shift operations and direct hourly team members to deliver safe, clean, and fast service. You will participate in interviews and support employee relations while maintaining high standards of hospitality.

The role requires at least 1 year of restaurant leadership, strong communication, and food safety certification. Join a growing brand that values people, learning, and community impact.