Shift Manager: Guest Experience & Operations

RPM Raceway Syracuse; City of Syracuse (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

RPM Raceway Syracuse is seeking a Manager on Duty to lead daily operations and support our team in delivering unforgettable guest experiences. You will oversee venue operations, ensuring exceptional service, safety, and efficiency across all departments, including race operations, arcade, food & beverage, and guest services.

We value a proactive leader with 2+ years of supervisory experience in hospitality or entertainment, strong communication, and the ability to motivate a diverse team during

Qualifications

• 2+ years of leadership or supervisory experience in hospitality, entertainment, retail, restaurants, family entertainment centers, or similar environments.
• Strong communication and problem-solving skills.
• Ability to lead teams in a fast-paced, guest-focused environment.

Responsibilities

• Lead frontline team members across the venue during shifts.
• Ensure outstanding guest service and resolve issues quickly and professionally.
• Oversee race operations, arcade, F&B, and guest services to maintain safety and efficiency.
• Coach, motivate, and develop staff while maintaining accountability.
• Monitor staffing levels, labor costs, and operational efficiency.

Skills

Leadership

Guest service

Team motivation

Communication

Job description

RPM Raceway Syracuse is seeking a Manager on Duty to lead daily operations and support our team in delivering unforgettable guest experiences. You will oversee venue operations, ensuring exceptional service, safety, and efficiency across all departments, including race operations, arcade, food & beverage, and guest services.

We value a proactive leader with 2+ years of supervisory experience in hospitality or entertainment, strong communication, and the ability to motivate a diverse team during