Guest Experience Captain (Evenings & Weekends)

Kart Directory; City of Syracuse (NY); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

RPM Raceway Syracuse is seeking a Manager on Duty to oversee venue operations during shifts, ensuring safety, service excellence, and smooth day-to-day performance.

As MOD you will lead frontline teams, manage opening/closing, handle cash deposits, monitor staffing and labor costs, and partner with leadership to drive guest satisfaction and revenue in a fast-paced entertainment venue.

Formación

• 2+ years of leadership or supervisory experience in hospitality or entertainment.
• Strong communication and problem-solving skills.
• Ability to lead teams in a fast-paced, guest-focused environment.
• Willing to work evenings, weekends, and holidays.
• Passion for delivering memorable guest experiences.
• Ability to stand and move throughout a shift.

Responsabilidades

• Lead and support frontline team members throughout the venue.
• Ensure outstanding guest service and resolve issues quickly and professionally.
• Oversee race operations, attractions, arcade, F&B, and guest services.
• Coach, motivate, and develop team members while maintaining accountability.
• Monitor staffing levels, labor costs, and operational efficiency.
• Ensure adherence to all company policies, safety standards, and procedures.
• Conduct opening, closing, and shift management responsibilities.
• Handle cash management, deposits, and daily reporting as needed.
• Partner with venue leadership to drive sales, guest satisfaction, and team engagement.

Conocimientos

Leadership

Communication

Problem-solving

Guest focus

Team leadership

Descripción del empleo

RPM Raceway Syracuse is seeking a Manager on Duty to oversee venue operations during shifts, ensuring safety, service excellence, and smooth day-to-day performance.

As MOD you will lead frontline teams, manage opening/closing, handle cash deposits, monitor staffing and labor costs, and partner with leadership to drive guest satisfaction and revenue in a fast-paced entertainment venue.