Manager On Duty

Kart Directory; City of Syracuse (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

RPM Raceway Syracuse is seeking a Manager on Duty to oversee venue operations during shifts, ensuring safety, service excellence, and smooth day-to-day performance.

As MOD you will lead frontline teams, manage opening/closing, handle cash deposits, monitor staffing and labor costs, and partner with leadership to drive guest satisfaction and revenue in a fast-paced entertainment venue.

Qualifications

• 2+ years of leadership or supervisory experience in hospitality or entertainment.
• Strong communication and problem-solving skills.
• Ability to lead teams in a fast-paced, guest-focused environment.
• Willing to work evenings, weekends, and holidays.
• Passion for delivering memorable guest experiences.
• Ability to stand and move throughout a shift.

Responsibilities

• Lead and support frontline team members throughout the venue.
• Ensure outstanding guest service and resolve issues quickly and professionally.
• Oversee race operations, attractions, arcade, F&B, and guest services.
• Coach, motivate, and develop team members while maintaining accountability.
• Monitor staffing levels, labor costs, and operational efficiency.
• Ensure adherence to all company policies, safety standards, and procedures.
• Conduct opening, closing, and shift management responsibilities.
• Handle cash management, deposits, and daily reporting as needed.
• Partner with venue leadership to drive sales, guest satisfaction, and team engagement.

Skills

Leadership

Communication

Problem-solving

Guest focus

Team leadership

Job description

Are you a natural leader who thrives in a fast-paced, high-energy environment? RPM Raceway Syracuse is looking for a Manager on Duty (MOD) to help lead daily operations, support our team, and create unforgettable guest experiences.

What You'll Do

As the Manager on Duty, you'll be responsible for overseeing venue operations during your shift, ensuring exceptional service, safety, and operational excellence across all departments.

Key Responsibilities:

• Lead and support frontline team members throughout the venue
• Ensure outstanding guest service and resolve issues quickly and professionally
• Oversee race operations, attractions, arcade, food & beverage, and guest services
• Coach, motivate, and develop team members while maintaining accountability
• Monitor staffing levels, labor costs, and operational efficiency
• Ensure adherence to all company policies, safety standards, and procedures
• Conduct opening, closing, and shift management responsibilities
• Handle cash management, deposits, and daily reporting as needed
• Partner with venue leadership to drive sales, guest satisfaction, and team engagement

What We're Looking For

• 2+ years of leadership or supervisory experience in hospitality, entertainment, retail, restaurants, family entertainment centers, or similar environments
• Strong communication and problem-solving skills
• Ability to lead teams in a fast-paced, guest-focused environment
• Comfortable working evenings, weekends, and holidays
• Passion for delivering exceptional guest experiences
• Ability to stand, walk, and actively manage operations throughout a shift

Why RPM Raceway?

RPM Raceway is the premier indoor karting and entertainment destination, offering high-speed racing, arcade attractions, food & beverage, and memorable experiences for guests of all ages. You'll join a growing company that values teamwork, energy, innovation, and opportunities for advancement.