Manager On Duty

RPM Raceway Syracuse; City of Syracuse (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

RPM Raceway Syracuse is seeking a Manager on Duty to lead daily operations and support our team in delivering unforgettable guest experiences. You will oversee venue operations, ensuring exceptional service, safety, and efficiency across all departments, including race operations, arcade, food & beverage, and guest services.

We value a proactive leader with 2+ years of supervisory experience in hospitality or entertainment, strong communication, and the ability to motivate a diverse team during

Qualifications

• 2+ years of leadership or supervisory experience in hospitality, entertainment, retail, restaurants, family entertainment centers, or similar environments.
• Strong communication and problem-solving skills.
• Ability to lead teams in a fast-paced, guest-focused environment.

Responsibilities

• Lead frontline team members across the venue during shifts.
• Ensure outstanding guest service and resolve issues quickly and professionally.
• Oversee race operations, arcade, F&B, and guest services to maintain safety and efficiency.
• Coach, motivate, and develop staff while maintaining accountability.
• Monitor staffing levels, labor costs, and operational efficiency.

Skills

Leadership

Guest service

Team motivation

Communication

Job description

Are you a natural leader who thrives in a fast-paced, high-energy environment? RPM Raceway Syracuse is looking for a Manager on Duty (MOD) to help lead daily operations, support our team, and create unforgettable guest experiences.What You'll DoAs the Manager on Duty, you'll be responsible for overseeing venue operations during your shift, ensuring exceptional service, safety, and operational excellence across all departments.Key Responsibilities:Lead and support frontline team members throughout the venueEnsure outstanding guest service and resolve issues quickly and professionallyOversee race operations, attractions, arcade, food & beverage, and guest servicesCoach, motivate, and develop team members while maintaining accountabilityMonitor staffing levels, labor costs, and operational efficiencyEnsure adherence to all company policies, safety standards, and proceduresConduct opening, closing, and shift management responsibilitiesHandle cash management, deposits, and daily reporting as neededPartner with venue leadership to drive sales, guest satisfaction, and team engagementWhat We're Looking For2+ years of leadership or supervisory experience in hospitality, entertainment, retail, restaurants, family entertainment centers, or similar environmentsStrong communication and problem-solving skillsAbility to lead teams in a fast-paced, guest-focused environmentComfortable working evenings, weekends, and holidaysPassion for delivering exceptional guest experiencesAbility to stand, walk, and actively manage operations throughout a shiftWhy RPM Raceway?RPM Raceway is the premier indoor karting and entertainment destination, offering high-speed racing, arcade attractions, food & beverage, and memorable experiences for guests of all ages. You'll join a growing company that values teamwork, energy, innovation, and opportunities for advancement.Ready to lead the action? Apply today and help create unforgettable experiences at RPM Raceway Syracuse