Shift Manager: Food Quality & Guest Experience

Paycom - ATS; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Franchise Restaurant Concept Group is seeking a proactive restaurant manager to lead daily operations and ensure guest satisfaction. You will oversee food quality, service, cleanliness, training, and shift performance to deliver consistent results.

You will monitor guest feedback, coach staff, manage labor costs, enforce HACCP practices, and ensure accurate cash handling and reporting throughout each shift.

Qualifications

• 21+ years of age and eligible to work in the United States.
• Ability to speak, read, write, and understand English.
• Valid driver’s license and ability to legally operate a motor vehicle.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Provide leadership to team members to ensure guest satisfaction and operational excellence.
• Monitor guest feedback, coach team members, and address concerns promptly.
• Supervise performance, provide coaching, and apply corrective actions as needed.
• Participate in shift operations and cover hourly positions when necessary.
• Manage labor to meet daily/weekly targets and adjust staffing as needed.
• Complete HACCP checklists and monitor food safety and temperatures.
• Monitor cooler temperatures and ensure safe handling of food.
• Ensure accurate cash handling, deposits, logs, and reporting.
• Review timecards, clock-ins/outs, and verify transaction accuracy.

Skills

Leadership & Accountability

Guest Focus

Labor & Cost Control

Problem Solving

Organization & Time Management

Adaptability

Professional Communication

Technical Skills

Tools

Toast POS

Microsoft Office

Job description

Franchise Restaurant Concept Group is seeking a proactive restaurant manager to lead daily operations and ensure guest satisfaction. You will oversee food quality, service, cleanliness, training, and shift performance to deliver consistent results.

You will monitor guest feedback, coach staff, manage labor costs, enforce HACCP practices, and ensure accurate cash handling and reporting throughout each shift.