Shift Manager — Fast-Paced Ops Leader & Guest Experience

McDonald's; Concord (NH); On-site; USD 52,000 - 72,000; Full time

Job summary

McDonald's Restaurants Limited in Concord, NH is seeking a Certified Swing Manager to oversee restaurant operations on shift. This role ensures safety, quality, service, and cleanliness while directing the crew and managing floor operations across drive-thru, counter, kiosk, mobile order, and curbside.

You will monitor service speed, order accuracy, food quality and hospitality, apply food safety procedures, control costs, and coach team members to meet brand standards.

Qualifications

• Proven leadership experience in a fast-paced restaurant setting.
• Ability to supervise shift teams and manage floor operations.
• Strong focus on safety, service, and cleanliness.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign positions, and monitor speed of service.
• Ensure food safety procedures and equipment maintenance.
• Lead by example to deliver fast, friendly, accurate service.
• Communicate with General Manager about shift performance and issues.

Skills

Leadership

People management

Quality Service

Food safety

Communication

Tools

POS system

Job description

McDonald's Restaurants Limited in Concord, NH is seeking a Certified Swing Manager to oversee restaurant operations on shift. This role ensures safety, quality, service, and cleanliness while directing the crew and managing floor operations across drive-thru, counter, kiosk, mobile order, and curbside.

You will monitor service speed, order accuracy, food quality and hospitality, apply food safety procedures, control costs, and coach team members to meet brand standards.