Certified Swing Manager: Lead Fast, Safe, Guest-First Service

McDonald's; Tilton (NH); On-site; USD 40,000 - 54,000; Full time

Job summary

McDonald’s in Tilton, New Hampshire, seeks a Certified Swing Manager to lead daily restaurant operations during assigned shifts. You’ll supervise the crew, direct floor activity across drive-thru, counter, kiosk, and mobile orders, and ensure fast, friendly, accurate service while upholding brand standards.

You’ll be responsible for food safety, labor deployment, waste control, and asset protection, while coaching teammates and providing real-time feedback.

Qualifications

• Experience leading restaurant teams
• Strong knowledge of food safety procedures
• Ability to coach and develop staff
• Excellent communication and guest service skills

Responsibilities

• Lead shift operations across drive-thru, front counter, kiosk, and mobile orders
• Monitor speed of service, order accuracy, and hospitality
• Enforce food safety, sanitation, and brand standards
• Manage labor deployment and controllable costs
• Coach crew members and provide real-time feedback
• Communicate shift performance and issues to General Manager and leadership team
• Resolve guest concerns and document incidents when needed

Skills

Leadership

Customer service

Food safety

Team management

Brand standards

Job description

McDonald’s in Tilton, New Hampshire, seeks a Certified Swing Manager to lead daily restaurant operations during assigned shifts. You’ll supervise the crew, direct floor activity across drive-thru, counter, kiosk, and mobile orders, and ensure fast, friendly, accurate service while upholding brand standards.

You’ll be responsible for food safety, labor deployment, waste control, and asset protection, while coaching teammates and providing real-time feedback.