Shift Manager - Environmental Services - Bellagio

MGM Resorts International; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Development programs

Free meals

Free parking

Wellness programs

Discounts

Job summary

MGM Resorts International is seeking an Environmental Services Shift Manager in Las Vegas to lead daily EVS/PAD operations, support teams, and uphold exceptional guest experiences across the property.

You will supervise frontline staff, perform inspections, and collaborate with leadership to maintain top cleanliness standards and a welcoming environment for guests. A focus on coaching and time-sensitive execution is essential.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• Two years of prior relevant EVS/PAD management experience preferred in Forbes Travel Guide 5 Star or AAA 5 Diamond resorts.
• Exceptional customer service and interpersonal skills to communicate with all stakeholders.

Responsibilities

• Oversee daily EVS/PAD operations for the assigned shift with professional and engaging service.
• Conduct frequent inspections of public areas, offices, back-of-house areas, and casino to maintain high cleanliness standards.
• Utilize scheduling and labor management knowledge to support efficient operations.
• Demonstrate leadership, coaching, and training skills under time constraints with attention to detail.

Skills

Leadership

Customer service

Interpersonal skills

Scheduling & labor management

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team as an Environmental Services Shift Manager, where you’ll play a key leadership role in maintaining cleanliness, presentation, and overall guest experience throughout the property. In this role, you’ll oversee daily EVS/PAD operations, support team members, and help ensure operational excellence in a fast-paced resort environment.

Working closely with leadership and frontline teams, you’ll drive service standards, support daily operations, and help create a clean, welcoming environment guests will remember.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Oversee daily operations for the assigned shift while consistently providing professional, friendly, and engaging service
• Conduct frequent inspections of public areas, offices, back-of-house areas, and the casino to maintain high cleanliness standards
• Utilize scheduling and labor management knowledge to support efficient operations
• Demonstrate strong organizational, leadership, training, and coaching skills while effectively working under time constraints with attention to detail

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in EVS/PAD Management within a similar Forbes Travel Guide 5 Star or AAA 5 Diamond Resort
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts