Environmental Services Supervisor - Luxor

MGM Resorts International; Hempfield Township (Westmoreland County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food & beverage discounts

Free employee meals

Free parking

Health & income protection

Professional development and community

Job summary

MGM Resorts International in Las Vegas, NV is seeking an Environmental Services Supervisor to lead a team and uphold the highest cleanliness standards across casino, public areas and offices. You will oversee scheduling, training and daily operations to deliver WOW moments for guests.

The ideal candidate has at least 2 years of relevant experience in resort cleaning, a high school diploma, and a proven ability to coach and manage staff in a fast-paced environment.

Qualifications

• Must be a minimum of 21 years old.
• High School Diploma or GED required.
• Minimum of 2 years of relevant prior experience.
• Experience in general cleaning within a resort environment preferred.

Responsibilities

• Supervise a team of environmental services (EVS) employees, assist with scheduling, coaching, counseling, discipline and training.
• Manage employee questions and guest concerns to ensure department procedures and service standards are followed during shift.
• Provide direction to achieve highest cleanliness standards in the Casino, Public Areas, Offices and other areas.
• Conduct daily inspections, briefings and team updates; train and coach employees as needed and facilitate required compliance training.
• Prepare end-of-shift reports and address property maintenance issues with facilities.
• Consistently offer professional, friendly and engaging service.
• Assist with other administrative and operational functions in collaboration with department leadership.

Skills

Supervisory duties

Scheduling

Coaching

Customer service

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Job Description

THE JOB:
The Environmental Services Supervisor will set the stage for guest experience with your smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Responsible for supervisory duties for team of environmental Services (EVS) employees. Assists with scheduling, coaching, counseling, discipline and training of employees
• Manages employee questions and guest concerns to ensure all department procedures, policies, and service standards are being adhered to during shift
• Provide direction and support to achieve the highest cleanliness standards in the Casino, Public Areas, Offices and other required areas
• Conduct daily inspections, briefings and team updates: meet with employees as needed for training, coaching, and facilitating required compliance training
• Responsible for preparing end of shift report and manage any property maintenance issues with facilities
• Consistently offer professional, friendly and engaging service
• Assist with other administrative and operational functions in collaboration with department leadership

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years old required
• High School Diploma or GED required
• Minimum of 2 years of relevant prior experience required
• Experience in general cleaning within a resort environment preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community