Shift Manager: Customer Experience & Team Leadership

Papa John's International , Inc.; Washington (IN); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Papa John's is seeking a shift supervisor to oversee daily restaurant operations in the United States. You will supervise shifts, ensure quality products, and deliver exceptional customer service to drive profitability.

You will follow company policies, train staff, and maintain clean, safe, and efficient restaurant conditions. The role requires a high school diploma, a stable work history, and willingness to work nights, weekends, and overtime.

Qualifications

• High School diploma or GED is required.
• Successful and stable employment history.
• Ability to lead a team and work as a non-exempt, hourly employee.

Responsibilities

• Supervise shifts to ensure high-quality products and customer service.
• Respond to customer concerns, solicit feedback, and improve operations.
• Train team, manage staffing levels, and ensure safety and security standards.
• Assist in inventory management and cash handling per company guidelines.

Skills

Operations skills

Customer service

Team leadership

Cash management

Communication

Attention to detail

Bilingual

Education

High School diploma or GED

Job description

Papa John's is seeking a shift supervisor to oversee daily restaurant operations in the United States. You will supervise shifts, ensure quality products, and deliver exceptional customer service to drive profitability.

You will follow company policies, train staff, and maintain clean, safe, and efficient restaurant conditions. The role requires a high school diploma, a stable work history, and willingness to work nights, weekends, and overtime.