Shift Manager, Cage Operations

Seminole Brighton Bay Hotel & Casino; Okeechobee (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Employee tuition assistance

Job summary

Seminole Brighton Bay Hotel & Casino is seeking a shift supervisor to oversee daily cash operations, balance cash registers, and supervise staff within a busy casino environment. The role requires strong mathematical skills and attention to regulatory standards to ensure accurate deposits and reporting.

The position emphasizes leadership, customer service, and adherence to safety and financial procedures, with responsibilities including opening/closing duties and mentoring new employees.

Qualifications

• Ability to lead, motivate and supervise staff.
• Excellent communication skills to interact with customers and staff.
• Proficiency in basic arithmetic and financial calculations.
• Opening or closing the business during their shift.
• Training new employees on procedures and standards.
• Ensure a clean and organized work environment.

Responsibilities

• Balancing cash registers, making bank deposits, and tracking daily revenues and expenses.
• Assigning tasks, coordinating employee responsibilities, and resolving issues during the shift.
• Monitoring inventory levels and ensuring stock is adequately maintained.
• Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Adhering to company policies, procedures, and regulations including safety guidelines and financial standards.
• Communicating with staff and other managers, providing updates, and conveying information.

Skills

Leadership

Staff supervision

Cash handling

Customer service

Communication

POS systems

Arithmetic

Tools

POS systems

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description

Under the direction of the Director of Cash Operations the incumbant oversees the day-to-day functions during their shift, including cash management, staff supervision, and ensuring smooth operations. They are responsible for balancing cash registers, making bank deposits, and adhering to cash handling procedures.

Essential Job Functions

• Balancing cash registers, making bank deposits, and tracking daily revenues and expenses.
• Assigning tasks, coordinating employee responsibilities, and resolving any issues that arise during the shift.
• Monitoring inventory levels and ensuring that stock is adequately maintained.
• Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Adhering to company policies, procedures, and regulations, including safety guidelines and financial standards.
• Communicating with staff and other managers, providing updates, and conveying information.

Qualifications

• Ability to lead, motivate and supervise staff.
• Excellent communication skills to interact with customers and staff.
• Ability to identify and resove issues efficiently.
• Proficiency in basic arithmetic and financial calculations.
• Basic knowledge of POS systems and other relevant software.
• Opening or closing the business during their shift.
• Training new employees on procedures and standards.
• Ensure a clean and organized work environment.
• Assisting with other operational tasks as needed.

Work Environment

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the r The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.