Shift Manager

Sonic | Texas; Pearland (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

Job summary

Sonic | Texas is hiring a Shift Leader to oversee shift operations, guest experience, and sales performance. You will lead a team, manage opening/closing duties, and ensure adherence to brand standards and safety policies. Strong service orientation and the ability to resolve guest concerns are essential.

The role emphasizes training, cost control, cash handling, and promotional selling to drive performance. Career progression and a collaborative team environment are highlighted in the offer.

Qualifications

• Experience leading fast-paced restaurant teams.
• Knowledge of labor laws and safety procedures.
• Proficient in cash handling and daily cash controls.
• Ability to train and motivate staff.

Responsibilities

• Lead team members on shifts, including assigning tasks and training.
• Use the huddle board to position the team and follow policies and safety procedures.
• Ensure security procedures are followed on shift.
• Open/close duties management and transition between shifts.
• Provide great guest service and resolve complaints.
• Lead and organize line duties and delegate tasks.
• Uphold product quality standards and work the line as needed.
• Promote sales through suggestive selling and in-store promotions.
• Enforce food safety requirements and manage costs, labor, waste, and cash.
• Count drawers and follow cash handling procedures; complete e-learning.

Skills

Leadership

Training

Customer service

Sales skills

Food safety

Cash handling

Communication

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....