Shift Manager

Sonic | Texas; Dickinson (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

Job summary

Sonic Texas is seeking a Shift Leader to manage shift operations, guest experience, and sales performance while upholding brand standards. You will lead a team, ensure adherence to safety and cash procedures, and promote in-store promotions during your shift.

Key responsibilities include training team members, resolving guest issues, and maintaining product quality. The role requires strong communication and leadership under fast-paced service demands.

Qualifications

• Leadership experience in a fast-paced restaurant or retail setting.
• Proven ability to train and supervise staff on shift.
• Knowledge of safety, sanitation, and labor policies.
• Strong communication and guest-relations skills.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Utilize the huddle board to position the team and follow policies.
• Ensure security and safety procedures are followed on shift.
• Open/close duties and transition smoothly between shifts.
• Deliver great guest service and resolve guest issues promptly.
• Manage line operations, delegate duties, and maintain product quality.
• Promote sales through suggestive selling and in-store promotions.
• Maintain food safety, control costs, labor, waste, and cash on shift.
• Handle cash and complete daily tasks and e-learning as required.

Skills

Team leadership

Guest service

Food safety

Communication

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....