Shift Manager

Ontario Trillium Foundation; Cleveland (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

And many more.....

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to oversee daily shift operations, guest experience, and brand execution. You will lead the team, assign tasks, and ensure compliance with policies while driving sales and maintaining high service standards.

The role requires effective communication, leadership, and a focus on safety and guest satisfaction. You will collaborate with management on opening/closing duties and training to deliver consistent performance.

Qualifications

• Experience leading shifts and training staff.
• Ability to resolve guest complaints and maintain service standards.
• Knowledge of food safety and cash handling procedures.
• Strong communication and teamwork across shifts.

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training.
• Maintain openings/closings, safety compliance, and guest satisfaction.
• Promote sales on shift through suggestive selling and product knowledge.
• Ensure accurate cash handling and daily drawer counts.
• Escalate issues to the Owner or designee as needed.
• Support line operations and food safety compliance.
• Monitor product quality and uphold brand standards.
• Coordinate with team on line transitions and coverage.

Skills

Team leadership

Guest service

Conflict resolution

Training

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....