Shift Manager

Church's Chicken | TX; Edna (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Church's Chicken in Texas is seeking a Shift Leader to manage daily operations, ensure guest satisfaction, and drive sales during your shift. You will lead the team, execute brand standards, and follow all policies to deliver consistent service.

In this role you will open and close shifts, monitor food safety, handle cash, resolve guest issues, train team members, and promote in-store promotions while maintaining quality and cost controls.

Qualifications

• Leads shifts and trains staff.
• Ensures guest satisfaction and brand standards.
• Maintains food safety and security procedures.

Responsibilities

• Lead team on shifts, assign tasks, and provide feedback.
• Use the huddle board to position the team and follow policies.
• Ensure security procedures; manage opening/closing duties.
• Deliver great guest service and resolve issues.
• Promote sales through promotions and suggestive selling.
• Control costs, waste, and cash on the shift.
• Count drawers and follow cash handling procedures.
• Complete required e-learning.

Skills

Team leadership

Guest service

Training

Cash handling

Food safety

Open/Close duties

Operational excellence

Conflict resolution

Sales promotion

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....