Shift Manager

Church's Chicken | TX; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

Job summary

Church's Chicken in Houston, TX is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead crew, ensure policy compliance, and uphold brand standards on the floor.

The role requires hands-on leadership, training teammates, managing opening and closing tasks, resolving guest concerns, and promoting in-store promotions. Join our team to help deliver great service and a smooth shift.

Qualifications

• Experience leading restaurant shift teams.
• Strong guest service focus and problem solving.
• Familiar with food safety standards and procedures.

Responsibilities

• Lead shift teams, assign tasks, provide feedback and training.
• Use huddle board to position team and follow policies, labor laws and safety procedures.
• Enforce security and cash handling procedures.
• Manage opening/closing duties.
• Deliver exceptional guest service and satisfaction.
• Resolve guest concerns promptly.
• Lead team through opening, transition, and closing shifts.
• Organize line and delegate tasks.
• Uphold product quality standards.
• Work the line as needed.
• Promote sales through suggestive selling and in-store promotions.
• Execute food safety requirements.
• Monitor costs, labor, waste, and cash.
• Count drawers and handle cash accurately.
• Complete required e-learning.

Skills

Team leadership

Guest service

Training & development

Food safety

Cash handling

Sales promotion

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....