Shift Manager

Church's Chicken | TX; Brooklyn (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

And many more.....

Job summary

Church's Chicken is seeking a Shift Leader to oversee daily shift operations, guest experience, and brand standards in a fast-paced environment. You will lead a team, ensure safety and quality, handle cash and opening/closing duties, and promote sales through in-store promotions.

The role emphasizes guest service, team training, and adherence to operational policies, with opportunities for growth within the company.

Qualifications

• Experience leading a team on shift and coordinating tasks
• Ability to train and provide feedback to team members
• Knowledge of safety procedures and food handling requirements

Responsibilities

• Lead team members on shifts, including assigning tasks and training
• Use huddle board to position the team and ensure policies and safety procedures
• Ensure security procedures are followed and cash handling is accurate
• Open/close shift responsibilities and transition tasks
• Provide great guest service and resolve guest issues
• Manage line organization and delegation of duties
• Uphold product quality standards and work the line as needed
• Promote sales through in-store promotions and upselling
• Execute all food safety requirements and monitor costs and waste

Skills

Leadership

Guest service

Training

Cash handling

Tools

POS systems

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....