Shift Manager

Wegmans Food Markets; Newton (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking entry-level leaders who are passionate about customer service and team collaboration. In this dynamic role, you will manage store operations, ensuring efficiency and exceptional service while leading a dedicated team. This position offers a unique opportunity to thrive in a fast-paced environment, balancing various responsibilities from managing checkout operations to participating in special projects that enhance workplace culture. With a focus on employee well-being and flexible scheduling, this role is perfect for those looking to grow in a supportive and energetic atmosphere.

Benefits

Paid Time Off (PTO)

Higher Premium Pay for Overtime

Health Care Benefits

Retirement Plan with 401(k) Match

Scholarship Program

LiveWell Employee Program

Exclusive Discounts

Qualifications

• Customer service experience in food service, grocery, or retail is essential.
• Ability to multi-task and manage interruptions in a fast-paced environment.

Responsibilities

• Manage store operations and act as a key leader during shifts.
• Provide incredible customer service and manage a team of employees.
• Participate in special projects to enhance company culture.

Skills

Customer Service

Multi-tasking

Team Leadership

Adaptability

Job description

EARN A BONUS UP TO $2,500! Hiring immediately!

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department.

Benefits

• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with both a profit-sharing and 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellness
• Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
• And more!

***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.

About the company

Wegmans Food Markets, Inc., is a privately held American supermarket chain; it is headquartered in Gates, New York. As of September 2020, Wegmans has 103 stores in the mid-Atlantic and Northeastern regions.