Shift Manager

Guernsey Holdings; Mandeville (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Manager to oversee operations and ensure quality service in a fast-paced restaurant environment. This role involves supervising staff, maintaining operational standards, and leading training sessions for new employees. The ideal candidate will possess strong leadership and multi-tasking skills, along with a solid understanding of restaurant operations. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency. If you are ready to take on a leadership role and thrive in a challenging environment, this opportunity is for you.

Qualifications

• Knowledge of restaurant or retail operations is essential.
• Effective verbal and written communication skills are required.

Responsibilities

• Supervise operational duties to provide quality service to guests.
• Lead shift meetings and assist with employee training.

Skills

Restaurant Operations Knowledge

Basic Math Skills

Effective Communication

Multi-tasking

Leadership Skills

Time Management

Conflict Resolution

Job description

Join to apply for the Shift Manager role at Guernsey Holdings

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

1. Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable) to meet operational standards.
2. Assist with new employee orientation and training.
3. Comply with all company policies, procedures, and operational standards.
4. Perform, lead, and supervise regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food prep tools, wiping counters, sanitizing food prep areas, cleaning equipment, and emptying used grease, according to operational standards.
5. Maintain regular attendance.

Additional Duties:

• Lead shift meetings.
• Report customer or employee complaints/issues to MOD.
• Move and stock food product weighing up to 50 pounds.
• Perform other job-related duties as assigned or required.

Time/Shift Expectations:

Minimum of 30 hours per week, including irregular hours, nights, weekends, and holidays.

Qualifications and Job Requirements:

• Knowledge of restaurant or retail operations.
• Basic math and reading skills.
• Effective verbal and written communication skills.
• Ability to follow directions.
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat, hot liquids, and freezer temperatures depending on tasks and weather conditions.