Cage Shift Manager

Treasure Chest Casino; Kenner (LA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading casino is seeking a Cage Supervisor to manage the custody of cage assets, supervise staff, and ensure compliance with regulations. The ideal candidate will have experience in cage operations and excellent communication skills. Responsibilities include overseeing transactions, training team members, and resolving customer complaints. Join a dynamic team committed to providing exceptional service in a fast-paced environment.

Qualifications

• Minimum 2 years’ experience in cage operations preferred.
• Supervisory experience preferred.

Responsibilities

• Supervise, train, and evaluate team members.
• Ensure compliance with gaming regulations and company policies.
• Approve check cashing and credit issuance.

Skills

Communication

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Office

CMS

KRONOS

Job description

Job Description

Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies and procedures, laws and regulations.

Job Functions

• Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Qualifications:
Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Minimum 2 years’ experience working in all facets of cage operations preferred.
• Supervisory experience preferred.
• Ability to utilize basic office machines as well as 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate CMS, Central Credit, Global Cash, Western Union, ACSC, Microsoft Office, and KRONOS software and processes.
• Excellent communication and interpersonal skills including the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push/pull up to 50 pounds.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.