Shift Manager

Sully's Steamers Downtown Greenville; Greenville (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Travel opportunities

Great tips

Advancement opportunities

Free meals

Flexible schedule

Paid time off

Employee discounts

Health insurance

Job summary

Sully's Steamers Downtown Greenville is looking for a Shift Leader to effectively lead the restaurant. Responsibilities include managing operations according to established standards, ensuring quality food preparation, and delivering exceptional guest service.

The ideal candidate will possess knowledge of restaurant functions, maintain compliance with laws and policies, and help develop employees through feedback and training. Join a team dedicated to creating delicious sandwiches in a joyful work environment.

Qualifications

• Valid driver's license is required.
• Knowledge in operations and personnel management.
• Eligibility to work in the United States.

Responsibilities

• Adhere to company standards to increase sales.
• Enforce sanitary practices for food handling.
• Ensure compliance with operational standards.
• Respond to guest complaints to ensure satisfaction.
• Provide direction and feedback to employees.

Skills

Knowledge of computers (MS Word, Excel, Google Suite)

Food planning and preparation

Personnel management

Job description

Benefits

• Travel opportunities
• Great tips
• Advancement opportunities
• Free meals
• Flexible schedule
• Paid time off
• Employee discounts
• Health insurance
• Opportunity for advancement

Company Overview

Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Job Summary

The Shift Leader is responsible for effectively leading Sully’s Steamers Restaurant according to operational policies and procedures. This position reports to the General Manager/AGM.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Also maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent, high‑quality food preparation and service.
• Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
• Provide direction to employees regarding operational and procedural issues.
• Follow up with employees on assigned tasks and monitor training of employees during shifts.
• Develop employees by providing ongoing feedback and establishing performance expectations.

Qualifications

• Knowledge of computers (MS Word, Excel, Google Suite).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management.
• Must possess a valid driver's license.
• Must be eligible to work in the United States.
• Must be willing to submit to a background check.