Shift Manager

McDonald's; Excelsior Springs (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

McDonald's in Excelsior Springs, Missouri, is looking for a Shift Manager to lead shifts and ensure exceptional customer experiences. This role includes monitoring team performance and maintaining quality standards in a fast-paced environment.

Ideal candidates will have previous leadership experience, be positive team players, and should be flexible with their scheduling. Join a dynamic team where your leadership skills can shine while serving customers.

Qualifications

• Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment.
• Candidates should be flexible team players.
• Must be 18 years or older.

Responsibilities

• Lead shifts ensuring quality service for customers.
• Monitor performance during shifts and take necessary action.
• Communicate seamlessly with the next Shift Manager.

Skills

Leadership

Teamwork

Communication

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee, which is a separate employer from McDonald’s USA. The franchisee is responsible for all employment matters.

Responsibilities

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience. A Shift Manager provides leadership to crew and other managers during a shift to maintain Quality, Service, and Cleanliness for customers.

Shift Managers perform a variety of tasks including:

• Planning for each shift
• Monitoring performance during the shift
• Taking action to ensure the team meets McDonald’s standards
• Monitoring safety, security, and profitability
• Communicating with the next Shift Manager for a seamless transition
• Helping assigned Departments meet their goals
• Meeting shift targets

As a Shift Manager, you may be responsible for the following:

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Qualifications

Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment.

We are looking for positive team players with a flexible schedule, a passion for working in a fast‑paced environment, and who are 18 years or older.