Shift Leader

Velvet Taco, Inc.; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued, starting with您的

Health Benefits offered for Full-Time/

Commuter Benefits

Laid Back Uniform & Cool Swag

FREE Tacos!

Kick Ass Culture that celebrates you

Job summary

Velvet Taco, Inc. is hiring for an hourly team member to engage guests, handle daily opening/closing tasks, and support a fast-paced restaurant environment. You will ensure friendly service, accurate cash handling, and adherence to recipes and safety standards.

The role emphasizes teamwork, quick thinking, and a readiness to learn and grow within a vibrant, casual dining setting.

Qualifications

• Experience in a fast-paced restaurant or hospitality setting.
• Ability to perform opening, mid, and closing duties.
• Proficient cash-handling and POS operations.
• Ability to de-escalate guest concerns and ensure satisfaction.

Responsibilities

• Manage hourly team members and interact with guests professionally.
• Execute opening, mid, and closing duties following procedures.
• Handle guest concerns and guide to positive resolutions.
• Maintain accurate cash handling, POS setup, comps, and deposits.
• Lead by example to motivate team to follow procedures and deliver great guest experiences.
• De-escalate conflicts between team members and ensure everyone is heard.
• Support inventory processes with management.
• Maintain high food safety standards through line checks and proper storage and cleanliness.
• Manage daily prep list and approve prepped items per specs and flavors.
• Enforce safety practices (gloves, clean floors) and keep spaces obstacle-free.
• Communicate with guests in a friendly, welcoming manner and take accountability.

Skills

Customer service

Cash handling

POS system

Tools

POS system

Job description

WE ARE HIRING! Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe

WE ARE HIRING! Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe teamwork is the secret ingredient to achieving greatness? Do you want to be part of a TRIBE of people who stand together, operate with purpose, and WIN… then Velvet Taco is the place for you!

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• Oh, and if you're inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco's standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction