Shift Leader & Team Coach - Drive Service Excellence

Goose Creek Distribution Inc; Salisbury (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Goose Creek Distribution Inc in Salisbury, MD is seeking a Shift Leader to support the Management Team and help develop and train hourly associates. The role focuses on delivering excellent customer service while upholding company policies and standards.

You will supervise daily tasks, coordinate assignments, enforce safety and store operations procedures, maintain a clean, well-stocked store, and strive for profitability.

Qualifications

• Possess a positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow associates.
• Assists with effectively implementing solutions to store challenges.
• Displays outstanding work ethics at all times in the areas of honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving store and personal performance.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver’s license.

Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Assists with supervising the day-to-day task assignment and performance of associates.
• Assists with the management of all matters relating to associates – training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of associates.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Maintains a clean well stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical store associate.

Skills

Customer service

Leadership

Training

Scheduling

Policy compliance

Problem solving

Communication

Dependability

Job description

Goose Creek Distribution Inc in Salisbury, MD is seeking a Shift Leader to support the Management Team and help develop and train hourly associates. The role focuses on delivering excellent customer service while upholding company policies and standards.

You will supervise daily tasks, coordinate assignments, enforce safety and store operations procedures, maintain a clean, well-stocked store, and strive for profitability.