Shift Leader: Customer-Driven Team Coach

Goose Creek Distribution Inc; Selbyville (DE); On-site; USD 38,000 - 54,000; Full time

Job summary

Goose Creek Distribution Inc. seeks a Shift Leader to support the Management Team, train hourly associates, and drive performance toward corporate objectives.

The role includes supervising daily tasks, coaching staff, and ensuring compliance with safety and store policies in a busy retail environment. Responsibilities include handling customer inquiries, organizing assignments, maintaining store appearance, and ensuring profitability while adhering to all regulations and scheduling requirements.

Qualifications

• Positively commit to customer service.
• Lead by example and follow all company policies and procedures.
• Provide motivation and learning opportunities to fellow associates.
• Help implement solutions to store challenges.
• Demonstrate honesty, efficiency, professionalism and dependability.
• Maintain punctuality and a neat appearance.
• Show initiative to improve store and personal performance.
• Know store merchandise, pricing and promotions.
• Demonstrate leadership qualities consistently.
• Be able to work all shifts including weekends/holidays and supervise shifts when needed.

Responsibilities

• Assist in supervising day-to-day task assignments and performance of associates.
• Help manage training and coaching for hourly staff.
• Coordinate daily assignments and activities of associates.
• Adhere to regulations and verify age for age-restricted sales.
• Ensure execution of safety, security, quality and store operations policies.
• Maintain clean, well-stocked store appearance at all times.
• Support profitability and minimize conflicts of interest.
• Perform duties of a typical store associate when required.

Skills

Customer service

Leadership

Coaching

Store operations

Safety compliance

Scheduling

Job description

Goose Creek Distribution Inc. seeks a Shift Leader to support the Management Team, train hourly associates, and drive performance toward corporate objectives.

The role includes supervising daily tasks, coaching staff, and ensuring compliance with safety and store policies in a busy retail environment. Responsibilities include handling customer inquiries, organizing assignments, maintaining store appearance, and ensuring profitability while adhering to all regulations and scheduling requirements.