Shift Leader: Customer Experience & Operations

Goose Creek Distribution Inc; Millsboro (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Goose Creek Distribution Inc. is seeking a Shift Leader to support the Management Team and help meet performance goals by developing and training hourly team members.

The role involves supervising daily tasks, coaching team members, planning assignments, and ensuring compliance with safety, quality, and store policies. The position emphasizes customer experience and profitability, with adherence to all applicable regulations.

Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Ensures orders meet and exceed customers' satisfaction.
• Assists with supervising the day-to-day task assignment and performance of team members.
• Assists with the management of all matters relating to team members - training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of team members.
• Adheres to all city, county, and state regulations.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Ensures standards on food preparation and handling.
• Completes daily paperwork and other reports.
• Prepares daily deposits.
• Conducts periodic inventories.
• Maintains a clean restaurant at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical restaurant team member.

Job description

Goose Creek Distribution Inc. is seeking a Shift Leader to support the Management Team and help meet performance goals by developing and training hourly team members.

The role involves supervising daily tasks, coaching team members, planning assignments, and ensuring compliance with safety, quality, and store policies. The position emphasizes customer experience and profitability, with adherence to all applicable regulations.