Shift Leader: Team Coach & Customer Experience Pro

29031 Jersey Mike's Mequon; Mequon (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

29031 Jersey Mike's Mequon is looking for a Shift Leader to coach staff and ensure high-quality food production while delivering exceptional customer service. Applicants should have a high school diploma and preferably one year of experience in a quick-service restaurant. The position requires managing a small team, maintaining cleanliness, and following company policies. The ability to multitask and communicate effectively is essential. Reliable transportation is required for this role.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler required.
• Must have reliable transportation.

Responsibilities

• Coach staff to deliver amazing customer service.
• Produce high-quality food and maintain cleanliness.
• Lead a team of 2 to 5 people effectively.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Food quality assurance

Cash handling

Communication

Multitasking

Education

High school degree or equivalent

Tools

Slicer

Learning Management System

Job description

29031 Jersey Mike's Mequon is looking for a Shift Leader to coach staff and ensure high-quality food production while delivering exceptional customer service. Applicants should have a high school diploma and preferably one year of experience in a quick-service restaurant. The position requires managing a small team, maintaining cleanliness, and following company policies. The ability to multitask and communicate effectively is essential. Reliable transportation is required for this role.