Shift Leader: Team Coach & Customer Experience Pro

34120 Jersey Mike's Chili, NY; City of Rochester (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

34120 Jersey Mike's Chili in Rochester, NY is hiring a Shift Leader responsible for coaching staff, maintaining food quality, and ensuring excellent customer service. The ideal candidate will have a high school diploma, QSR experience, and serve safe certification. This full-time position requires effective communication, teamwork, and the ability to lead by example while adhering to high cleanliness standards.

Qualifications

• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching staff to deliver amazing customer service.
• Producing high quality food.
• Managing and leading a crew of 2 to 5 people.
• Maintaining cleanliness and proper sanitation practices.

Skills

Customer service

Food preparation

Team leadership

Effective communication

Multitasking

Education

High school degree or equivalent

Tools

Slicer

Learning Management System

Job description

34120 Jersey Mike's Chili in Rochester, NY is hiring a Shift Leader responsible for coaching staff, maintaining food quality, and ensuring excellent customer service. The ideal candidate will have a high school diploma, QSR experience, and serve safe certification. This full-time position requires effective communication, teamwork, and the ability to lead by example while adhering to high cleanliness standards.