Shift Leader & Team Coach

Chick-fil-A; Arden Hills (MN); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Positive Culture

Flexible Scheduling

Development Opportunities

Scholarship Opportunities

Competitive Pay

Job summary

Chick-fil-A Arden Hills invites experienced leaders to join as Team Leader. You will oversee daily operations in a fast-paced restaurant, lead shifts, and ensure guest satisfaction while upholding our service standards.

This role offers both full-time and part-time schedules with Sundays closed and a focus on developing a strong, guest‑centric team. You will train and onboard new team members, coach performance, count drawers, complete end-of-day reports, and maintain a positive team culture.

Qualifications

• Experience leading a restaurant team or similar setting.
• Ability to train and onboard new staff.
• Familiar with shift-based scheduling and end-of-day processes.

Responsibilities

• Oversee day-to-day restaurant operations on shift.
• Lead shifts and serve as a key holder.
• Coach and train Team Members; ensure high standards.
• Count drawers and complete shift paperwork; finalize End of Day reports.
• Foster positive team culture and effective communication.
• Model friendly hospitality and guest engagement.

Skills

Leadership

Coaching

Communication

Team Building

Job description

Overview

Thank you for your interest in growing your leadership journey with Chick-fil-A. As a Team Leader, you play a critical role in supporting the daily success of the restaurant. Team Leaders are expected to consistently demonstrate our core values, embrace the Chick-fil-A culture, and lead with a servant’s heart.

This role focuses on completing operational tasks efficiently while coaching and developing Team Members to uphold our high standards. Team Leaders are passionate about people, take initiative, work with urgency, and set the tone for each shift by leading by example.

Position Type

Full-time and Part-time available

Why Work at Chick-fil-A?

• Positive Culture: A fun and supportive environment where you can positively influence others
• Flexible Scheduling: Variety of shifts available (and always closed on Sundays)
• Development Opportunities: Learn first-hand from an experienced Operator and Restaurant Leadership
• Intentional Growth: Structured opportunities to advance professionally
• Scholarship Opportunities: Access to educational support for eligible employees
• Competitive Pay: $18.00–$23.00 per hour

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced environment
• Lead shifts, open and/or close the restaurant, and serve as a key holder
• Assist with training and onboarding of new Team Members
• Count drawers, complete shift paperwork, and finalize End of Day reports
• Communicate effectively with team and leadership
• Coach Team Members to address performance issues
• Build and maintain a positive team culture
• Model behaviors such as smiling, making eye contact, speaking in a friendly tone, and creating emotional connections with guests.

Expectations

• Commitment- Demonstrates going the "2nd Mile" when it comes to helping the team win.
• Attitude- Comes to work with a positive attitude while also setting the bar for team morale and hospitality.
• Relationships- Has earned the trust and respect of the team to lead them. Is able to directly resolve interpersonal conflicts with grace and maturity.
• Excellence- Sets intentional shift goals to incrementally improve the quality of our team, product, and service. Solves problems by being extremely detail-focused.
• Unity- Leads their shift collaboratively with their co-leaders, buys into organizational goals, and exhibits leadership even when they are not the leader on duty.
• Creates Clarity and Consistency- Effectively communicates goals and expectations to their team, providing accountability for the execution of systems. Keeps daily restaurant operations running smoothly.
• Embrace Genuine Hospitality- Proactively engages and challenges their team to demonstrate “2nd Mile Service”, mastery when engaging in guest recovery. Prioritizes the guest experience.
• Developing and Empowering Leaders- Seeks opportunities to give others development experiences (training, teaching, delegation). Proactively provides input to identify and recruit future leaders.

Key Performance Indicators

• Outstanding Core Values
• Guest Experience Scores for the Shifts Led
• Overall Satisfaction
• Attentive and Friendly Team Members
• Cleanliness
• Fast Service
• Order Accuracy

Requirements:

• Work a minimum of 18 hours per week
• Reliable transportation
• Prior leadership or restaurant experience is a plus (e.g., shift lead, crew lead, supervisor, manager)
• Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday
• Ability to be on your feet for extended periods of time
• Valid driver license required as well as completion of all requirements to become an Approved Driver with Chick-fil-A Roseville/Arden Hills

Equal Opportunity Employer

This Chick-fil-A franchised Operator is an equal opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, sex, pregnancy, age, physical or mental disability, genetic information, services in the uniformed services, or any other basis protected by federal, state, or local law.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.