Shift Leader: Develop People & Elevate Service

Chick-fil-A; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Leadership development program

Free tuition

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader who embodies our core values and leads with a servant's heart in a fast-paced restaurant setting. You will support daily operations, coach teammates, and uphold our standards of service and excellence.

This role emphasizes role modeling, mentorship, and collaboration with senior leadership to drive guest satisfaction, teamwork, and operational success across shifts.

Qualifications

• Must be able to work 30-40 hours per week in operations.
• Fully available Monday through Saturday.
• Able to open/close 2 nights/days per week and two Fridays and Saturdays per month.
• Reliable transportation and strong guest service mindset.
• Previous leadership or supervisory experience is preferred but not required.

Responsibilities

• Participate operationally in daily activities in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guests' needs.
• Train new hires, set the shift tone, and model expected behavior.
• Lead shifts, open/close, and count drawers.
• Communicate effectively with team members and leadership.
• Conduct daily shift huddles and post feedback for improvement.
• Hold team members accountable to expectations and mentor development.

Skills

Smile

Eye contact

Enthusiastic speaking

Emotional connections

Team player

Customer service

Availability

Reliability

Communication

Fast-paced environment

Leadership potential

Job description

Chick-fil-A is seeking a Team Leader who embodies our core values and leads with a servant's heart in a fast-paced restaurant setting. You will support daily operations, coach teammates, and uphold our standards of service and excellence.

This role emphasizes role modeling, mentorship, and collaboration with senior leadership to drive guest satisfaction, teamwork, and operational success across shifts.