Back of House Shift Leader

Chick-fil-A; Washington (District of Columbia); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a capable Senior Leader to support daily operations and lead by example in a fast-paced environment. You will coach team members, manage shifts as key holder, and uphold exceptional guest service while maintaining a positive, professional atmosphere.

Responsibilities include training staff, ensuring smooth opening/closing, and fostering a culture of integrity and teamwork. Fluency in English and Spanish is preferred, with Friday/Saturday availability.

Qualifications

• Strong leadership skills and ability to coach or correct employees
• Excellent written and spoken communication
• Team player with empathy and integrity
• Ability to think critically and solve problems under pressure

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant
• Respond promptly and respectfully to guest needs
• Assist in training new hires and set the shift tone
• Lead shifts, open/close, and act as key holder
• Demonstrate professionalism and strong communication with staff and guests

Skills

Leadership

Coaching

Communication

Team player

Empathy

Integrity

Problem solving

Critical thinking

Tools

Back-office software

Job description

A shift leader is considered a very strong leadership position and plays a supportive role daily to ensure the team will have a successful shift. Additionally, senior leaders are selected to manage administrative or leadership role based on his/her/their passion and strengths. Because of the high demands and fast past environment candidates should not apply unless they possess 1-3 years of experience as a senior leader, key holder, or manager in the food industry.

A senior leader must demonstrate strong leadership skills, and the ability to implement a vision. This individual is expected to be professional, mature, patient, growth minded, self-developing, and share in achieving the store's vision and goals. Must be confident enough to willingly coach or correct employees as well as regularly deal with challenging/difficult guest. Should never be threatened by the success of others nor difficult challenges. Additionally, must be a humble, servant leader, willing to share successes and receive feedback. Demonstrates the competence and character that is needed to serve as an extension of the Operator in dealing with customers and employees. Most importantly the must have integrity (a deep desire to do what is right versus 'being right') to build a strong, healthy organization.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• primary role of a senior leader is to develop people
• creates and maintains harmony and restores harmony if it is ever disrupted
• accepts full responsibility and accountability for the business.
• leads by example. Exhibits CORE 4, Winning hearts, and 2nd Mile service, ensuring every team member exhibits these behaviors as well.
• Capable of following the opening and/ or closing procedures of the restaurant
• versed in back-office procedures and computer applications
• manages one or two key areas of operational importance
• Must show steady progress on their individual development plan
• effectively shares information with others - including oral, written, and non-verbal
• demonstrates teamwork-ability to work successfully in a group, a team player. Puts the goals of the team ahead of their personal goals
• demonstrates empathy- understands the emotions of others
• demonstrates integrity- acts in a truthful and honest manner
• demonstrates optimism- anticipates the best possible outcome, and provides positive feedback when someone is faced with adversity
• demonstrates enthusiasm and motivation devoted to, and supportive of, an idea, corporate goal, or work assignment
• has the ability to think critically and solve problems at work in a reasonable time frame.
• Demonstrates follow-through- when assigned tasks don't require prompting for completion.
• certification in safety (provided upon employment)
• ServSafe food safety certified (provided upon employment)
• Must be certified in all pathway modules (training modules provided upon employment)
• professionalism-dresses appropriately for work, arrives on time, speaks in a respectful manner to coworkers and customers
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
• Must be available Fridays & Saturdays
• Must be fluent in English & Spanish

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.