Shift Leader: Flexible Hours and People-First Team Coach

Chick-fil-A; Royse City (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

401k matching

Paid Time Off

Access to Health Insurance

Employee Discounts

Referral Program

Job summary

Chick-fil-A is seeking a Team Leader to join our restaurant leadership team in a fast-paced environment. This role involves leading shifts, training new hires, and maintaining high standards of guest service and teamwork.

You will open or close, manage day-to-day operations, and ensure accountability for each component of operational excellence. A servant-hearted approach and strong communication are essential for success.

Qualifications

• Smile, Create and Maintain Eye Contact, Speak Enthusiastically.
• Make Emotional Connections with Guests.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Offer immediate and respectful response to Guest's needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.

Skills

Communication

People skills

Customer service

Teamwork

Fast-paced environment

Reliability

Job description

Chick-fil-A is seeking a Team Leader to join our restaurant leadership team in a fast-paced environment. This role involves leading shifts, training new hires, and maintaining high standards of guest service and teamwork.

You will open or close, manage day-to-day operations, and ensure accountability for each component of operational excellence. A servant-hearted approach and strong communication are essential for success.