People-First Shift Leader: Lead, Coach & Serve with Excellence

Chick-fil-A; Naples (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Medical, Dental, Vision and Life

Exclusive Discounts

EAP

Job summary

Chick-fil-A Naples is seeking leaders who model our Core Values, deliver service with a servant’s heart, and lead through example in a fast‑paced, guest‑focused environment.

Leadership roles include opening/closing shifts, coaching teammates, maintaining food safety standards, and meeting business goals while upholding Pathway and Brand Standards.

Both full-time and part-time opportunities are available; applicants must be 18+ and reliable with strong communication and teamwork.

Qualifications

• This location requires you to be 18 years of age or older to apply.
• Ability to work in a fast-paced environment while maintaining guest service.
• Strong communication skills and a customer-focused attitude.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Offer immediate and respectful responses to guest needs.
• Assist in training new hires and set a positive shift tone.
• Lead shifts, manage opening/closing, and act as a role model.
• Uphold Pathway and Brand Standards and maintain food safety mindset.
• Meet business goals and metrics and lead by example.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections with guests

Strong people skills

Superior customer service

Team player

Reliable transportation

Work in fast-paced environment

Leadership mindset

Job description

This location requires you to be 18 years of age or older to apply

A Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They do not engage in or start gossip, create a negative culture, nor use their position for power. Instead, our Leaders are expected to treat others with honor, dignity and respect both in and out of the restaurant. Our Leaders are responsible for supporting each other and senior leadership in executing daily operations and keeping team members accountable, as well as themselves, for each component of Operational Excellence and our Recipe for Service. A Leader’s three main areas of focus are completing tasks in a timely manner so that the restaurant runs effectively and goals are met, coaching/developing Directors, Shift Leaders, Ambassador Coaches, and/or Team Members, and filtering all decisions through the business vision to ensure leadership alignment. Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Medical, Dental, Vision and Life Insurance
• Exclusive Discounts
• EAP (Employee Assistance Program)
• Home and Auto Insurance Comparison

Leader Responsibilities (based on position):

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts effectively, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Uphold Pathway and Brand Standards
• Keep self and other accountable
• Build and maintain a food safety mindset
• Develop others
• Meet business goals and metrics
• Lead by example
• Be humble
• Treat everyone with honor, dignity and respect
• Praise in Public and Correct in Private

Qualifications and Requirements (based on position):

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation and on-time to scheduled shift(s)
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members and fellow leaders
• Strong commitment to superior customer service
• Ability to manage Team Member and/or Leader behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Attend leadership and team meetings
• Ambassador Coach = minimum 12 hours/week; 16+ years old; pass training test
• Shift Leader = minimum 20 hours/week; 18+ years old; ServSafe certified; pass Shift Leader test(s)
• Director = minimum 32 hours/week; 18+ years old; ServSafe certified; pass Director test(s)
• Other qualifications may apply outside of this job description based on role. If applicable, Leader will receive separate, updated job description.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.