Shift Leader: Store Ops & Customer Experience

Walgreens; Westview Manor (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a store associate who can open and close the store in management's absence, manage cash handling, and ensure inventory and backroom readiness. The role emphasizes delivering a distinctive customer experience and assisting customers with products and services.

Responsibilities include greeting customers, resolving issues, coaching staff on service best practices, and maintaining store cleanliness and pricing compliance.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Shares customer service best practices with team members to deliver a distinctive experience.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate who can open and close the store in management's absence, manage cash handling, and ensure inventory and backroom readiness. The role emphasizes delivering a distinctive customer experience and assisting customers with products and services.

Responsibilities include greeting customers, resolving issues, coaching staff on service best practices, and maintaining store cleanliness and pricing compliance.