Shift Leader: Service Excellence & Team Growth

Chick-fil-A; Pasadena (MD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

401K match

Insurance coverage (health, dental, V)

Competitive pay

Learning from Operator

Job summary

Chick-fil-A Leader roles drive restaurant operations and guest service with a servant’s heart. Leaders execute daily tasks, coach team members, and uphold our standards of service and operations. They set the tone for the shift and model behavior for the entire team.

We offer a fun, growth-oriented environment with flexible scheduling, opportunities for development, and scholarships. Candidates should be capable of fast-paced work and committed to exemplary customer service.

Qualifications

• Availability includes 11am–11pm with shifts like 11-8 and 2 closes
• Must work at least 3 Saturdays per month
• Consistency and reliability
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Commitment to superior customer service and to lead by example

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to guest needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, act as key holder
• Count drawers and finalize day; maintain excellent communication

Skills

People skills

Communication skills

Leadership

Teamwork

Job description

Chick-fil-A Leader roles drive restaurant operations and guest service with a servant’s heart. Leaders execute daily tasks, coach team members, and uphold our standards of service and operations. They set the tone for the shift and model behavior for the entire team.

We offer a fun, growth-oriented environment with flexible scheduling, opportunities for development, and scholarships. Candidates should be capable of fast-paced work and committed to exemplary customer service.