Shift Leader: People-First Service & Team Growth

Chick-fil-A; North Capisallo Colonia (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from Operators

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader who models our core values and serves guests with a servant's heart. You will support senior leadership in daily operations, coach teammates, and uphold our Recipe for Service in a fast-paced, high-volume environment.

This role emphasizes task completion, shift leadership, and developing team members, with a focus on creating a friendly, respectful atmosphere and delivering outstanding customer service.

Qualifications

• Smile and establish positive rapport with guests.
• Maintain eye contact to convey attentiveness and warmth.
• Speak enthusiastically to engage guests and colleagues.
• Develop emotional connections to create a welcoming atmosphere.
• Reliable transportation to shift times and location.
• Ability to thrive in a fast‑paced restaurant setting.
• Strong people skills with a focus on service excellence.
• Commitment to superior customer service and guest satisfaction.
• Ability to address team member behavior and performance constructively.
• Work collaboratively in a team with shared ownership and responsibility.

Responsibilities

• Participate operationally in day‑to‑day activities in a high‑volume, fast‑paced restaurant.
• Provide immediate and respectful responses to guests’ needs.
• Assist in training new hires; set the tone for shifts; be a role model.
• Be a friendly, encouraging team player to peers and leaders.
• Open and/or close, lead shifts, and act as a key holder.
• Count drawers and finalize the day’s cash.
• Communicate clearly in writing and speech to teammates and guests.

Skills

Smile

Eye contact

Enthusiastic speaking

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member issues

Teamwork

Job description

Chick-fil-A is seeking a Team Leader who models our core values and serves guests with a servant's heart. You will support senior leadership in daily operations, coach teammates, and uphold our Recipe for Service in a fast-paced, high-volume environment.

This role emphasizes task completion, shift leadership, and developing team members, with a focus on creating a friendly, respectful atmosphere and delivering outstanding customer service.