Shift Leader: Retail Ops & Customer Experience

Jobtailor; Miramar Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Miramar Beach, FL, is seeking a Store Manager/Assistant Manager to lead daily operations and drive service excellence. You will supervise personnel, maintain brand standards, and ensure regulatory compliance while delivering an outstanding customer experience.

The role emphasizes coaching, training, and developing the team, managing inventory, and resolving escalations to maintain a positive store environment.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service.
• Prior cash handling experience.
• Strong interpersonal skills and professionalism.
• Ability to communicate in conversational English.
• Must pass level 1 and level 2 background checks.
• Must be at least 21 years of age.

Responsibilities

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel.
• Achieve key performance metrics.
• Ensure efficient daily operation of the store.
• Ensure regulatory compliance while delivering exceptional customer experience.
• Perform opening and closing procedures and supervise staff and retail processes.
• Maintain brand standards in visual merchandising.
• Review, communicate, and ensure compliance with company SOPs.
• Coach, train, and develop the team on service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Retail management

Customer service

Inventory management

Regulatory compliance

Team development

Education

High School Diploma

Tools

Computer

Scanner

Printer

Job description

Jobtailor in Miramar Beach, FL, is seeking a Store Manager/Assistant Manager to lead daily operations and drive service excellence. You will supervise personnel, maintain brand standards, and ensure regulatory compliance while delivering an outstanding customer experience.

The role emphasizes coaching, training, and developing the team, managing inventory, and resolving escalations to maintain a positive store environment.