Shift Leader - Restaurant Team Captain

Pura Vida Miami Llc; Harbor Village (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health & Wellness

Discounted Meals

401(k) Plan

Job summary

Pura Vida Miami is hiring a hands-on Store Manager to lead a hospitality team in Harbor Village, Florida. You will supervise shifts, ensure top-notch service, and uphold health and safety standards while supporting the General Manager.

Requires at least 1 year in hospitality customer service and management, a HS diploma, strong communication, and willingness to work closing shifts; bilingual English/Spanish is a plus.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.).
• High School Diploma or GED required; 2 years of college preferred
• Minimum 1 year of experience in management in a hospitality environment
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Experience with guest services management and demonstrates leadership abilities.
• Flexibility to work closing shifts and during weekends.
• Must be able to frequently lift and or move up to 50 pounds
• Bilingual proficiency (English and Spanish) is a plus.
• Able and willing to close the restaurant as needed, by following all closing procedures.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Responsible for covering all shifts and supporting stations.
• Responsible for organizing, scheduling and supervising shifts of team members.
• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.
• Assign duties to team members based on their roles and skills to optimize productivity.
• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency.
• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement.
• Handle employee requests and address any concerns.
• Train new and existing team members on their roles and responsibilities to ensure high performance. Uphold company policies, as well as health, safety, and employment standards.
• Perform other duties as assigned to support overall store operations.

Skills

Customer service

Leadership

Communication

Bilingual

Education

High School diploma

GED

College coursework preferred

Tools

Food Handler certification

Job description

Pura Vida Miami is hiring a hands-on Store Manager to lead a hospitality team in Harbor Village, Florida. You will supervise shifts, ensure top-notch service, and uphold health and safety standards while supporting the General Manager.

Requires at least 1 year in hospitality customer service and management, a HS diploma, strong communication, and willingness to work closing shifts; bilingual English/Spanish is a plus.