Front of House Shift Leader

Pura Vida Miami; Cambridge (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pura Vida Miami is seeking a store-level supervisor to Lead by example, ensure fast and friendly service, and enforce health and safety standards. You will oversee shifts, schedule staff, and monitor performance to deliver a consistently excellent guest experience.

The role requires strong communication, organizational skills, and the ability to train and motivate a team in a hospitality setting, including weekends and closing shifts.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment.
• High School Diploma or GED; college preferred.
• Management experience in hospitality and ability to lead shifts.
• Excellent communication, organizational, and problem-solving skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead by example, maintaining positivity and clear communication with the team.
• Deliver outstanding customer service and resolve issues professionally.
• Motivate and guide team members to exceed customer expectations.
• Supervise shifts, organize scheduling, and monitor attendance.
• Train new staff and ensure compliance with food safety laws and policies.
• Close restaurant operations following closing procedures and standards.
• Support General Manager and cover shifts as needed.

Skills

Customer service

Leadership

Communication

Problem-solving

Shift supervision

Team motivation

Education

High School Diploma or GED

College preferred

Tools

POS systems

Job description

We are a lifestyle brand! We are on a mission to provide the world with

simple, wholesome food and beverage items that fit today\\'s lifestyle,

offering an intimate, yet fast and consistent, experience to our

customers. We love and take pride in what we do, and we currently offer

an exciting opportunity to join a thriving and ever-growing brand in

this industry. PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION: Lead

by example, demonstrating positivity and maintaining clear communication

with the entire team. Deliver outstanding customer service, actively

addressing customer needs and resolving any issues or complaints with

efficiency and professionalism. Motivate and guide team members to

surpass customer expectations, promoting swift and friendly service in a

clean and inviting environment. Ensure compliance with all food safety

laws and sanitation regulations. Assist the General Manager with

enforcing and maintaining all procedures and policies of Pura Vida at

the store level. Responsible for covering all shifts and supporting

stations. Responsible for organizing, scheduling and supervising shifts

of team members. Assist the General Manager in monitoring employee

attendance, punctuality, and time-off requests. Assign duties to team

members based on their roles and skills to optimize productivity.

Supervise employees and provide assistance with tasks as necessary to

maintain operational efficiency. Conduct performance reviews and provide

feedback to both upper management and team members to promote continuous

improvement. Handle employee requests and address any concerns. Train

new and existing team members on their roles and responsibilities to

ensure high performance. Uphold company policies, as well as health,

safety, and employment standards. Perform other duties as assigned to

support overall store operations. REQUIREMENTS: Minimum 1 year

experience in customer service in a hospitality environment (i.e.

restaurant, hotel, etc.) High School Diploma or GED required; 2 years of

college preferred Minimum 1 year of experience in management in a

hospitality environment Exceptional communication, organizational, and Problem-solving Skills. Local/municipal Requirements, Such As Food

Handler certification required. Experience with guest services

management and demonstrates leadership abilities. Flexibility to work

closing shifts and during weekends. Must be able to frequently lift and

or move up to 50 pounds Bilingual proficiency (English and Spanish) is a

plus. Able and willing to close the restaurant as needed, by following

all closing procedures.