Shift Coordinator: Lead Restaurant Ops & Guest Experience

Burger King; Elyria (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

The Shift Coordinator at Burger King is responsible for managing restaurant operations during assigned shifts, including opening/closing, directing Team Members, and ensuring compliance with company policies and safety standards. This role emphasizes guest satisfaction and timely response to feedback while maintaining a clean, efficient work environment.

Under the General Manager, the Shift Coordinator leads by example, trains staff, and coordinates with management to meet labor, inventory, and

Qualifications

• Must be at least eighteen (18) years of age
• High school diploma or GED
• Completion of all BKC certification programs
• English language preferred
• Willingness to travel preferred

Responsibilities

• Responsible for restaurant operations (labor, inventory variance, GUEST TRAC® responses) during assigned shifts, including opening and closing restaurant
• Provides production direction to Team Members in a clear and concise way
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with Company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner
• Directs, trains and motivates Team Members during shift on each of the workstations
• Complies with the requirements of government regulations, BKC Market Policy, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends and holidays.
• Prompt and regular attendance on assigned shifts

Skills

English language

Willingness to travel

Education

High school diploma or GED

Completion of all BKC certification programs

Job description

The Shift Coordinator at Burger King is responsible for managing restaurant operations during assigned shifts, including opening/closing, directing Team Members, and ensuring compliance with company policies and safety standards. This role emphasizes guest satisfaction and timely response to feedback while maintaining a clean, efficient work environment.

Under the General Manager, the Shift Coordinator leads by example, trains staff, and coordinates with management to meet labor, inventory, and