Shift Leader

McAlister Inc; Mount Vernon (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister's Deli in Mount Vernon, IL is seeking an Hourly Manager to support daily restaurant operations and maintain high standards of food quality, service, cleanliness and safety.

You will supervise shifts, help manage labor costs, assist guests with comments or complaints, train staff, ensure uniform policy compliance, and handle cash procedures with accuracy.

Qualifications

• High School Diploma or equivalent required.
• Experience in food service preferred.
• Strong customer service and leadership skills.

Responsibilities

• Provide supervision during assigned shifts and ensure positive guest experience.
• Manage both FOH and BOH shift responsibilities to support labor control and costs.
• Assist with guest comments and complaints and escalate when needed.
• Train new hires and maintain adherence to company procedures and policies.
• Ensure proper cash handling procedures are followed and daily closings completed.

Skills

Team supervision

Guest service

Cash handling

Staff training

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location