Shift Leader – Restaurant Operations & Guest Service

ADP, Inc.; City of Oneida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

ADP, Inc. is seeking a Shift Manager to lead restaurant operations during assigned shifts, ensuring smooth service and adherence to company standards. This role emphasizes guest satisfaction, staff coaching, and maintaining safety and cleanliness.

The Shift Manager will oversee opening/closing procedures, monitor performance, and respond to guest concerns while supporting the management team to optimize operations.

Qualifications

• Prior restaurant or customer service experience preferred.
• Ability to lead and motivate a team.
• Strong attention to detail and time management.

Responsibilities

• Lead and supervise team members during assigned shifts.
• Ensure proper opening, closing, and shift change procedures.
• Maintain food safety, cleanliness, and operational standards.
• Assign tasks, monitor performance, and provide coaching as needed.
• Handle guest questions, concerns, and service recovery.
• Monitor sales, labor, and product levels during the shift.
• Communicate effectively with management regarding issues or opportunities.

Skills

Team leadership

Customer service

Time management

Attention to detail

Job description

ADP, Inc. is seeking a Shift Manager to lead restaurant operations during assigned shifts, ensuring smooth service and adherence to company standards. This role emphasizes guest satisfaction, staff coaching, and maintaining safety and cleanliness.

The Shift Manager will oversee opening/closing procedures, monitor performance, and respond to guest concerns while supporting the management team to optimize operations.