Restaurant Shift Lead: Service, Ops & Team Coach

ADP, Inc.; City of Utica (NY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ADP, Inc. in Utica, NY is seeking a Shift Manager to lead daily restaurant operations on assigned shifts. You will supervise team members, ensure opening/closing procedures, and uphold food safety and service standards to deliver great guest experiences.

Responsibilities include coaching staff, monitoring labor and product levels, handling guest concerns, and communicating with management to identify opportunities for improvement. Prior restaurant or customer service experience preferred.

Qualifications

• Prior restaurant or customer service experience preferred.
• Ability to lead and motivate a team.
• Strong attention to detail and time management.

Responsibilities

• Lead and supervise team members during assigned shifts.
• Ensure proper opening, closing, and shift change procedures.
• Maintain food safety, cleanliness, and operational standards.
• Assign tasks, monitor performance, and provide coaching as needed.
• Handle guest questions, concerns, and service recovery.
• Monitor sales, labor, and product levels during the shift.
• Communicate effectively with management regarding issues or opportunities.

Skills

Leadership

Customer service

Time management

Job description

ADP, Inc. in Utica, NY is seeking a Shift Manager to lead daily restaurant operations on assigned shifts. You will supervise team members, ensure opening/closing procedures, and uphold food safety and service standards to deliver great guest experiences.

Responsibilities include coaching staff, monitoring labor and product levels, handling guest concerns, and communicating with management to identify opportunities for improvement. Prior restaurant or customer service experience preferred.