Restaurant Shift Lead: Service, Ops & Team Coach

ADP, Inc.; Town of Herkimer (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

The Shift Manager at ADP, Inc. oversees restaurant operations during assigned shifts, ensuring guest service excellence and adherence to company standards. You will lead team members, coordinate opening/closing procedures, and respond to guest concerns with effective service recovery.

This role requires strong organization, attention to detail, and the ability to coach staff while maintaining safety, cleanliness, and productivity on the floor.

Qualifications

• Prior restaurant or customer service experience preferred.
• Ability to lead and motivate a team.
• Strong attention to detail and time management.

Responsibilities

• Lead and supervise team members during assigned shifts.
• Ensure proper opening, closing, and shift change procedures.
• Maintain food safety, cleanliness, and operational standards.
• Assign tasks, monitor performance, and provide coaching as needed.
• Handle guest questions, concerns, and service recovery.
• Monitor sales, labor, and product levels during the shift.
• Communicate effectively with management regarding issues or opportunities.

Skills

Leadership

Team motivation

Time management

Job description

The Shift Manager at ADP, Inc. oversees restaurant operations during assigned shifts, ensuring guest service excellence and adherence to company standards. You will lead team members, coordinate opening/closing procedures, and respond to guest concerns with effective service recovery.

This role requires strong organization, attention to detail, and the ability to coach staff while maintaining safety, cleanliness, and productivity on the floor.