Shift Lead: Restaurant Operations & Guest Experience

ADP, Inc.; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

ADP, Inc. is seeking a Shift Manager to lead restaurant operations during assigned shifts, deliver guest service excellence, and coach team members to meet company standards. You will set the tone for the shift and ensure smooth execution of procedures.

You will oversee opening and closing, monitor food safety and cleanliness, assign tasks, handle guest questions, and communicate issues or opportunities to management to drive performance.

Qualifications

• Prior restaurant or customer service experience preferred.
• Ability to lead and motivate a team.
• Strong attention to detail and time management.

Responsibilities

• Lead and supervise team members during assigned shifts
• Ensure proper opening, closing, and shift change procedures
• Maintain food safety, cleanliness, and operational standards
• Assign tasks, monitor performance, and provide coaching as needed
• Handle guest questions, concerns, and service recovery
• Monitor sales, labor, and product levels during the shift
• Communicate effectively with management regarding issues or opportunities

Skills

Team leadership

Customer service

Time management

Job description

ADP, Inc. is seeking a Shift Manager to lead restaurant operations during assigned shifts, deliver guest service excellence, and coach team members to meet company standards. You will set the tone for the shift and ensure smooth execution of procedures.

You will oversee opening and closing, monitor food safety and cleanliness, assign tasks, handle guest questions, and communicate issues or opportunities to management to drive performance.