Restaurant Shift Leader — Service & Ops

ADP, Inc.; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

ADP, Inc. is hiring a Shift Manager to lead the restaurant during scheduled shifts, ensuring smooth operations and delivering exceptional guest service.

You will oversee opening, closing, and shift changes, while upholding company standards and safety protocols. The ideal candidate will motivate a team, maintain high standards of cleanliness and food safety, allocate tasks, monitor performance, and handle guest questions and service recovery.

Qualifications

• Experience leading a team during shifts is required.
• Ability to maintain food safety and cleanliness standards.
• Strong attention to detail and time management.

Responsibilities

• Lead and supervise team members during assigned shifts.
• Ensure proper opening, closing, and shift change procedures.
• Maintain food safety, cleanliness, and operational standards.
• Assign tasks, monitor performance, and provide coaching as needed.
• Handle guest questions, concerns, and service recovery.
• Monitor sales, labor, and product levels during the shift.
• Communicate effectively with management regarding issues or opportunities.

Skills

Team Leadership

Customer Service

Time Management

Job description

ADP, Inc. is hiring a Shift Manager to lead the restaurant during scheduled shifts, ensuring smooth operations and delivering exceptional guest service.

You will oversee opening, closing, and shift changes, while upholding company standards and safety protocols. The ideal candidate will motivate a team, maintain high standards of cleanliness and food safety, allocate tasks, monitor performance, and handle guest questions and service recovery.