Shift Leader: Propel Quality, Service & Profit

Papa John's - Cleveland; Massillon (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s Shift Leader position in Massillon, OH oversees shifts and work areas to ensure high quality products and customer service, supporting restaurant profitability. You will manage operations, enforce company policies, and ensure compliance with laws and ethical business practices.

Responsibilities include station guidance, upholding product standards, ensuring proper inventory and cost controls, and maintaining a positive team environment.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities within acceptable standards.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Job description

Papa John’s Shift Leader position in Massillon, OH oversees shifts and work areas to ensure high quality products and customer service, supporting restaurant profitability. You will manage operations, enforce company policies, and ensure compliance with laws and ethical business practices.

Responsibilities include station guidance, upholding product standards, ensuring proper inventory and cost controls, and maintaining a positive team environment.