Shift Leader: Pizza Ops & Team Coach

Papa Johns; Rockford (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Papa John’s is seeking a shift supervisor for our franchise location. You will supervise shifts, ensure high-quality pizza products, and deliver excellent customer service to support restaurant profitability and brand standards.

You will train team members, manage staffing, and help maintain inventory while following company policies and safety guidelines. The role is a non-exempt, hourly position requiring flexible hours including nights and weekends.

Qualifications

• Cash handling and balance reconciliation in a fast-paced environment.
• Attention to detail in cash management and customer transactions.

Responsibilities

• Demonstrate exemplary operations skills in making quality products and ensuring orders reflect the customer’s request.
• Supervise a restaurant team, maintain staffing levels, train team members, and promote a teamwork-focused atmosphere.
• Contribute to sales by delivering prompt, friendly service and improving check averages.
• Assist in inventory management, cash handling duties, and maintaining safe, clean restaurant facilities.

Skills

Cash management

Education

High School diploma or GED

Job description

Papa John’s is seeking a shift supervisor for our franchise location. You will supervise shifts, ensure high-quality pizza products, and deliver excellent customer service to support restaurant profitability and brand standards.

You will train team members, manage staffing, and help maintain inventory while following company policies and safety guidelines. The role is a non-exempt, hourly position requiring flexible hours including nights and weekends.