Shift Leader — Pizza Operations & Service Excellence

papajohns; West Meade (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service, driving restaurant profitability. The role includes managing operations, executing company policies and ensuring legal compliance across federal, state, and local laws.

This is a fast-paced environment where team members are essential to delivering great pizza. Everyday guidance highlights teamwork, adaptability, and maintaining standards for safety, image, and

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company's product goal. Commits to meeting the needs and expectations of the restaurant's customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

Job description

Papa John's is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service, driving restaurant profitability. The role includes managing operations, executing company policies and ensuring legal compliance across federal, state, and local laws.

This is a fast-paced environment where team members are essential to delivering great pizza. Everyday guidance highlights teamwork, adaptability, and maintaining standards for safety, image, and